Refund Policy

Refund Eligibility

We accept returns and offer full refunds within 30 days of delivery for items that meet our return criteria:

• Items must be unused and in original condition
• Original packaging and all included accessories must be returned
• A proof of purchase (order number or confirmation email) is required

To start a refund, email us at support@globalbasketpro.com with your order number. US customers receive a prepaid return label.

Non-Refundable Items

Certain items are not eligible for refunds:

• Clearance items marked as final sale
• Gift cards
• Items damaged through misuse or normal wear after delivery

Damaged or Defective Items

If your order arrives damaged or develops a defect within 30 days, you don't need to go through the standard return process. Send us a photo of the issue within 7 days of noticing it and we'll ship a free replacement or issue a full refund — your choice.

Refund Processing

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days for the amount to appear on your statement. Original shipping fees (where charged) are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you haven't received your refund after 7 business days, first check your bank account, then contact your card issuer — processing times vary. If the refund still hasn't arrived, contact us at support@globalbasketpro.com and we'll trace it for you.

Exchanges

Prefer a different color or model instead of a refund? We offer free exchanges on full-price items within 30 days — see our Shipping & Returns page or contact support to arrange one.